Kris Marszałek
Chief Sales Officer
Ross Krawczyk
Reviewed by a tech expert

Freight forwarders build digital freight forwarding platforms: what, why, and how

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The compound effect of the rise of digital technologies such as AI and increasing consumer expectations have ignited a transformation that is currently reshaping the logistics sector. Traditional freight forwarders, the industry stalwarts who have been navigating the complex world of global trade for decades, are now faced with a significant shift. This shift is fuelled by the rise of digital freight forwarders – companies that leverage advanced technology to streamline and optimize their operations, providing unprecedented levels of service, efficiency, and transparency.

To remain competitive, traditional freight forwarders are now recognizing the need to transition into digital freight forwarders by adapting and integrating digital technologies into their business models to remain competitive and relevant in the face of rapidly changing industry dynamics.

However, the digital transformation is about much more than adopting new technologies – instead, it requires rethinking of the traditional practices and processes. The successful execution of this transition demands a deep understanding of both the logistics industry and the digital technologies that are reshaping it.

In this article, we explore the what, why, and how of digital freight forwarders and their platforms, highlighting the key benefits of digital freight platforms, the changing dynamics of the logistics industry, and how RST Software can help traditional forwarders navigate this transformation.

What is a digital forwarder and a digital freight forwarding platform?

At the forefront of digital transformation in freight forwarding are two key elements: digital forwarders and digital freight forwarding platforms. Both these entities are reshaping the logistics landscape, leveraging the power of complex algorithms to offer more efficient solutions that no human operator can beat. But what exactly are digital forwarders and digital freight forwarding platforms, and how are they different from their traditional counterparts? Let's explore.

  • A digital freight forwarder is a forwarder that uses modern technology, notably cloud-based systems and automation, to provide freight forwarding services. Unlike traditional freight forwarders who manually coordinate between shippers and transportation services, a digital freight forwarder employs a platform that automates these processes, making them faster, more efficient, and more accurate.
  • A digital freight forwarding platform is essentially the technological infrastructure on which a digital freight forwarder operates. This platform streamlines the freight forwarding process by integrating various digital tools such as GPS tracking, real-time updates, data analytics, and automated workflows.

The 3 key benefits of digital freight forwarding platforms

Digital freight platforms are transforming traditional freight forwarding by leveraging the power of modern technology. They offer unprecedented levels of efficiency, security, and transparency, unrivalled by conventional methods.

From convenience and security to enhanced transparency, these platforms are poised to redefine logistics operations, creating a more streamlined, efficient, and customer-centric experience. Here, we delve into these key benefits, shedding light on why an increasing number of freight forwarders are opting to embrace digital transformation.

  1. Convenience

Digital freight platforms provide unprecedented levels of convenience. By automating tasks such as scheduling, tracking, and documentation, these platforms significantly reduce manual labor and potential errors. Customers can book shipments, track progress, and access shipping documents at any time from any location.

  1. Security

Digital freight platforms are designed with robust security protocols to protect sensitive data. They employ encryption, secure access controls, and regular backups to safeguard the integrity and confidentiality of the data.

  1. Transparency

Transparency is a major advantage of digital freight platforms. They provide real-time tracking and updates on the shipment status, giving shippers more visibility and control over their cargo. Customers can monitor the progress of their shipment in real-time and have access to information about any potential delays or issues that may arise.

How digital forwarders are changing the game

As technology continues to advance, digital freight forwarders are leading the way in redefining the logistics industry. By leveraging powerful digital tools and platforms, they are revolutionizing traditional practices, creating efficiencies, and delivering superior customer experiences that were once unimaginable in the realm of freight forwarding.

How exactly are digital freight forwarders changing the game? They are doing so by enhancing customer experiences, offering faster responses to information requests, and improving their ability to react to change. Moreover, the scalability of digital freight forwarding platforms enables businesses to swiftly adapt to fluctuating demands. This digital transformation is not merely a trend, but a profound shift that is setting a new benchmark for operational excellence in the logistics industry.

Enhanced customer experiences

Through features like real-time tracking, easy booking, and digital documentation, digital forwarders provide a seamless customer experience. They offer greater flexibility and control to the customers, leading to increased customer satisfaction.

Faster responses to information requests

Digital forwarders can provide instant access to information, reducing response times to customer queries significantly. This instant availability of data is crucial in the fast-paced logistics sector.

Better ability to react to volatile market and economic conditions

Digital freight forwarders can quickly adapt to changing market conditions or unforeseen circumstances, thanks to the flexibility provided by digital platforms. They can scale operations up or down on-demand, allowing them to react swiftly and effectively to change.

Rapid scalability

With cloud-based platforms, digital forwarders can easily expand or contract their operations based on demand. This scalability is especially useful in managing seasonal fluctuations in the logistics industry.

Advantages of digital transformation in logistics

For the logistics sector, the digital transformation basically means leveraging cutting-edge technology and digital tools to enhance and streamline operations, offering a myriad of advantages. But this is not just a matter of adopting new technologies. In fact this should be rather a comprehensive overhaul of traditional practices towards a more effective, efficient, and customer-centric business model.

From workflow automation and enhanced data analytics to improved last-mile delivery – the benefits of transformation not only create competitive advantages for logistics businesses, but also enhance the customer experience, ensuring that companies can meet the demands of today's increasingly digital-savvy consumers.

Business processes automation

Workflow automation reduces manual tasks, minimizes human error, and increases efficiency. For instance, tasks like booking, scheduling, and tracking can be automated, making the process faster and more accurate.

Improved data analytics

Digital platforms generate large amounts of data that can be analyzed to gain insights into operational efficiency, market trends, and customer behavior. These valuable insights can help businesses make better business decisions and strategize.

Enhanced last-mile delivery

Digital transformation also improves last-mile delivery – the final step in the delivery process where the goods reach the end customer. With features like real-time tracking and automated scheduling, businesses can enhance the efficiency and reliability of last-mile deliveries.

Where “traditional” forwarders retain a competitive edge

While digital platforms promise many benefits for forwarders, it is important to note that traditional freight forwarders have not lost their relevance or value in the logistics landscape. Traditional forwarders, with their vast industry experience and tried-and-true operational practices, maintain certain advantages that enable them to retain a competitive edge in the marketplace. These key areas underscore the value and expertise they continue to offer, and illuminate the potential synergies that can arise when the traditional and digital spheres of freight forwarding converge:

Established partner relationships

Many traditional forwarders have long-standing relationships with shipping lines, airlines, and trucking companies. These relationships, forged over years of collaboration, can provide strategic advantages, such as priority access to capacity during peak seasons or in the event of disruptions.

Local “boots on the ground”

Traditional forwarders often have a physical presence in the areas they serve, allowing for a more personalized approach. These “boots on the ground” can provide in-depth local knowledge, which can be invaluable when navigating complex customs regulations or dealing with disruptions.


Despite the conveniences offered by technology, some customers still prefer the personalized touch of traditional forwarders. They can offer bespoke services, leveraging their industry experience to meet specific customer needs.

In-depth industry experience

Traditional freight forwarders often come with decades of industry experience. This deep understanding of the industry can prove advantageous in many situations, from customs clearance to crisis management.

Challenges and the future of the digital freight forwarding

While digital transformation has many benefits, it also comes with its own set of challenges. These include cybersecurity risks, data privacy concerns, and the need for continual upgrades and maintenance to keep pace with technological advancements.

Looking forward, the technology in the freight forwarding sector will continue to evolve. Advances in artificial intelligence, machine learning, self-driving trucks, and IoT (Internet of Things) will lead to more sophisticated digital freight forwarding platforms with enhanced capabilities.

How freight forwarders can go digital with RST Software

Transitioning from a traditional forwarder to a digital freight forwarder is a significant move that requires expert guidance. RST Software, with its extensive experience in software development and logistics, can help traditional forwarders navigate this process.

RST has extensive experience in software development for the logistics industry, crafting tools that transcend the scope of digital freight and reach into the wider world of logistics management. RST has helped build one of the largest logistics platforms in Europe,, showcasing deep understanding of the transport management and freight industry. We offer services like location-based services, geospatial digital maps development, and geospatial data visualization to help you streamline and modernize your logistics operations.

RST’s expertise extends to building GIS-based decision support systems for logistics, optimizing logistics operations cost with hybrid cloud architecture, and managing spatial databases for the logistics industry. You’re invited to read our case study to learn more.

We take pride in our ability to conceive, create, and curate software solutions that not only streamline operations but also bring transparency and efficiency to the forefront. Trans For Forwarders is a perfect example of this: an advanced platform designed for efficient, digital acquisition of carriers. The platform aims to expediate and secure the process of selecting a transport company, offering a fast, safe, and transparent experience.

Last words

As the logistics landscape continues to evolve, RST is committed to pushing the boundaries of innovation and delivering impactful software solutions. Should you be interested in having a chat with our consultants, drop us an email at, and our experts will take it from there.

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