TransMessenger

Dedicated B2B contextual chat

Streamlining B2B communications with a contextual chat

Trans.eu is a premier digital freight exchange and logistics platform, serving shippers, freight forwarders, and carriers across Europe and Asia. Established in 2004, Trans.eu connects over 62,000 verified companies, facilitating thousands of daily transactions in the logistics and transportation sector.
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Łukasz Wróbel
/
CTO

Challenge

Trans.eu identified the need to improve communication efficiency within its platform. The existing communicator, based primarily on plain-text messaging, made it difficult to manage conversations clearly and effectively. Users often duplicated offer entries to increase visibility, which resulted in unnecessary clutter. Multiple transactions were frequently handled within a single chat window, leading to confusion and a lack of clarity. To bring structure and better support its growing and diverse user base, Trans.eu set out to enhance its communication layer by introducing contextual actions and a more scalable, organized messaging experience.

Our solution

We developed a contextual B2B chat application tailored to the logistics industry. The solution enabled users to communicate within dedicated transaction threads, eliminating cross-transaction confusion. It also fully integrated with Trans.eu’s proprietary freight exchange systems for seamless functionality. We also provided an intuitive, feature-rich user interface designed to enhance productivity and clarity.

Services provided

Architecture redesign
Frontend development
Backend development

With TransMessenger, users can now communicate with unparalleled clarity, focusing exclusively on specific transactions

Each discussion is contextualized within a dedicated chat window, ensuring conversations remain relevant to the transaction at hand. Key details - such as freight specifications, vehicle requirements, and job particulars - are prominently displayed, significantly reducing the risk of miscommunication and streamlining the decision-making process.

A robust B2B chat app

A feature-rich user panel for orderly communications

Each transaction has a dedicated chat window, allowing users to discuss freight details, vehicle requirements, and job specifications with clarity. The advanced communication tool includes:
Key functionalities:
Negotiations module
Multilingual support
Full conversation history
Transaction archive
File sharing
Rating system
Our chat development services
Improved user experience

Context-enabled translation system

A robust and scalable contextual chat empowered Trans.eu to redefine how B2B communication is managed in the logistics sector. The solution not only meets the current demands of the industry but is also designed to evolve with the growing needs of the platform's user base.
Key features:
Contextualized conversations reduce miscommunication.
Key transaction details are readily available, streamlining decision-making.
Architecture redesign

Performance optimizations for reduced costs

Notifications system was optimized with templates, cutting the costs 50x
Transition from self-hosted servers to the cloud for further cost optimizations
TransMessenger revolutionized communication on the Trans.eu platform
Enhanced communication efficiency, reduced errors and miscommunications.
Improved customer satisfaction through intuitive, context-specific conversations.
Lower operational costs through reduction of redundant communication and errors.

TransMessenger is powered with the following technologies

Frontend
React
Backend
Ejabberd
Erlang
Elixir
Cloud
AWS
EC2
NLB
Databases
RDS (postgress)
ElastiCache (Redis)